Government

From local to federal, we provide technical support to all levels of government

Introduction

Masser Technologies (MT) is an IT project and cyber-focused Managed Security Service Provider (MSSP) that has delivered nationwide remote and onsite customer services for the past 20 years. MT supports its commercial, defense contractors, and government clients with network design and operation services, including MS Cloud and GCC-High implementations, advanced server configurations and migrations, virtualization environments, storage solutions, and disaster recovery. Additionally, MT provides IT endpoint support, help desk, VTC, IP telephony, and project management services.

Capabilities / Core Competencies

IT Hardware and Server Support

Commuter systems support
Equipment lifecycle management
OS Support-Windows, Linux, UNIX, and Apple
Advanced server configurations
Network design and management
IT project and program management
Server and virtualization design/management
Disaster recovery planning

Cyber Security

Zero Trust/application whitelisting
Managed detection response (MDR)
Network and email security
Patch and vulnerability management
Employee security training
Multifactor authentication (MFA)
Remote management and monitoring (RMM)
M365 implementations, migration, support
MS GCC-High FedRAMP compliance support
Data storage solutions

VTC Support

VTC systems design
Conduct and monitor operations
Install and troubleshoot equipment

Help Desk

Onsite and remote service (PCaaS/Managed Services)
Image and repair PCs, laptops, printers, and peripheral devices
Hardware and software life-cycle planning, implementation, and support

Why Masser Technologies?

We complete nearly 20,000 service tickets annually, exceeding SLA standards on all contracts
We successfully triage an average of 1,700 cyber intrusions per year
We maintain thousands of IT endpoints for Army (TRADOC) educational and division command organizations (FORCOM)
We plan and continuously implement Army equipment lifecycle projects for thousands of PCs, tablets, printers, and VTC equipment.

Teaming

Success comes through strong partnerships, and we owe a large part of our success in the government market to teaming with capable partners to fulfill our customers’ needs. If you would like to pursue one or more opportunities with Masser Technologies, please contact us to explore the possibilities!